When you place an order on our website, the subscription option is preselected for your convenience. This means that unless manually changed, your order will be set to a recurring subscription. You are notified on the order page, in the cart, and at checkout that this is a recurring subscription.

To manage your subscription, you can access your subscription portal using the Subscription Login link on our website. You will receive an email with a link to cancel or modify your subscription in your order confirmation email, as well as a reminder two days before any upcoming charge.

From your subscription portal, you will have full control over your subscription, allowing you to modify or cancel it at any time. We will send email notifications two days prior to each scheduled delivery to keep you informed about upcoming shipments. Please manage your subscription proactively, as failure to cancel before order processing will result in ineligibility for a return or refund.

By keeping the subscription option selected, you acknowledge your responsibility for managing your subscription and agree to our cancellation policy.

Satisfaction Guarantee
At Plantsbasically, your satisfaction is our top priority. If you are not completely happy with your first purchase, you may request a refund within 30 days of your purchase date for your first bottle (excluding shipping fees, taxes, or customs duties). This applies to the first bottle of our Juicy Joint Extract or any other qualifying products.

• Non-refundable items: Refunds are not available for merchandise, sample packs, limited edition items, or products purchased on sale.

For subscription orders (3 or 6 months), any unopened products must be returned to us. Customers will need to provide proof of unopened and unused bottles for a refund. Return shipping is the responsibility of the customer.

Return Instructions

• Return requests must be submitted within 30 days of the purchase date.
• The product must be unopened, unused, undamaged, and returned in the original packaging.
• Customers are responsible for return shipping costs.

To initiate a return or refund, please contact our support team at orders@plantsbasically.com

Refunds
Refunds typically take 5-7 business days to process once we receive the returned product. Refunds will be issued to the original payment method. Please note that shipping costs and taxes are non-refundable.

Damaged Product Replacements
If you receive a damaged product, please reach out to us at orders@plantsbasically.com with your order number and photos of the damaged item. We will gladly replace the product at no additional cost.

Order Cancellation
To cancel an order, please contact us at orders@plantsbasically.com as soon as possible. While we’ll do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has been processed for shipping.

Amazon & Other Retail Orders
If you purchased a Plantsbasically product through Amazon or another retailer, please refer to the retailer’s return or refund policies, as we are unable to process returns or refunds for orders not placed through our website.

If you have any other questions or concerns, don’t hesitate to contact us at orders@plantsbasically.com. We’re here to help!